The organization

The organization is customer focused with a designated account manager per customer and an internal sales office team who provides services, extensive advice and guides the day-to-day order flow. This process is supported by a fully integrated software (ERP) system.

The internal organisation is mainly focused on quality control and delivery times. Structural attention for training, work instructions and a mandatory cGMP course for everyone contributes to these focus points as well as the organisational structure with logical and short lines.

Highly-qualified personnel, clear procedures and consistent guidance during production processes provide predictable results, job satisfaction internally, and satisfied customers externally.